Privacy Policy

We collect information you provide directly to EarnSigma, information created through your use of the Services, and limited information collected automatically when you access the website, application, and related tools.

• Account and contact information, such as your name, email address, company or creator-business name, account credentials, and support communications.
• Uploaded files and Customer Content, including CSV files, creator platform exports, audience and performance metrics, subscriber, tier, and revenue data, and related business information you choose to submit.
• Derived analytics and reports, including normalized datasets, dashboards, report outputs, summaries, scores, visualizations, and other analytics generated from your uploads.
• Billing and transaction information, such as plan selection, subscription status, invoices, billing contacts, payment records, and limited payment metadata provided by payment processors.
• Device, usage, and log information, such as IP address, browser type, operating system, timestamps, feature interactions, pages viewed, and error or diagnostic logs.
• Cookies and similar technologies used to remember preferences, support authentication, understand usage patterns, and improve performance and reliability.

We use information to run the Services responsibly across uploads, analytics generation, dashboards, subscriptions, support, and core operations.

• Provide, operate, maintain, and improve the Services.
• Authenticate users, protect accounts, and maintain workspace security.
• Process uploads, normalize submitted data, and generate analytics, dashboards, reports, and related outputs.
• Provide customer support, respond to requests, and troubleshoot product issues.
• Send billing, subscription, service, and administrative communications.
• Detect, investigate, and prevent abuse, fraud, and other security issues.
• Comply with legal obligations and enforce our policies and agreements.
• Improve performance, reliability, product quality, and operational resilience.

We share information only in limited circumstances necessary to operate the Services, respond to lawful requests, or complete a transaction or business event.

• With service providers and vendors that help us host, secure, store, support, analyze, and bill for the Services, subject to contractual and operational safeguards.
• At your direction or with your permission, including when you ask us to provide support or coordinate with third-party tools or advisors.
• When required for legal, compliance, safety, fraud prevention, or security reasons.
• In connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, or similar business transfer.

We retain information for as long as reasonably necessary to provide the Services, preserve account history and report access, support troubleshooting and customer requests, maintain security, and satisfy legal, accounting, tax, or compliance obligations. Retention periods may vary based on the nature of the data, the status of your account, and our operational needs.

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you are located and applicable law, you may have certain rights regarding your personal information. We honor these rights regardless of whether they are required in your jurisdiction.

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to certain legal and operational exceptions.
• Portability — request that we provide your personal information in a structured, machine-readable format where technically feasible.
• Restriction — ask us to limit how we process your information in certain circumstances.
• Objection — object to processing based on legitimate interests where applicable law permits.
• Non-discrimination — we will not discriminate against you for exercising any of these rights.

California residents may also exercise rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and opt out of sale. We do not sell personal information.

To submit a privacy or data request, contact [email protected]. We will respond within 30 days or as required by applicable law. We may need to verify your identity before completing a request.

In the event of a security incident involving your personal information, we will notify affected users and relevant authorities as required by applicable law. Where required, we will notify supervisory authorities within 72 hours of becoming aware of a breach. We will also notify affected individuals without undue delay when the breach is likely to result in a high risk to their rights and freedoms. Notifications will describe the nature of the incident, the categories of information involved, steps we are taking, and what you can do to protect yourself.

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and address the situation.

Information may be processed or stored in the United States and other jurisdictions where we or our service providers operate. Those jurisdictions may have data protection laws that differ from the laws of your location.

The Services may contain links to third-party websites, products, integrations, or payment services. Those third-party services are governed by their own terms and privacy policies, and we are not responsible for their practices.

We may update this Privacy Policy from time to time to reflect changes in the Services, legal requirements, or operational practices. If we make material changes, we may provide notice through the Services or by other appropriate means.

If you have questions about this Privacy Policy or how EarnSigma handles information, contact us at: